The Customer has a period of FOURTEEN (14) clear days from the receipt of the Product to exercise his right of withdrawal.
The return costs are at the expense of the Customer and only the price of the Product being the subject of the retraction as well as the delivery costs incurred to receive the order are refundable. For deliveries outside the European Union, delivery costs are not refunded.
To exercise his right of withdrawal, the Customer follows the following method:
MARGOT VII - Return service :
11 , Avenue D'Eylau
An e-mail recording the withdrawal is sent to the Customer.
After having notified his withdrawal, the Customer must return the Product(s) within a maximum period of FOURTEEN (14) days from this notification.
The Customer is free to choose the carrier of his choice, being however specified that the returns in relay points are not possible.
The costs of returns are entirely at the Customer's expense. Any return involving the assumption of costs by the Seller, whatever they may be, will be refused.
The Customer is solely responsible for the loss of the package by the carrier.
A standard withdrawal form is attached to these GTC for information purposes. The Customer is however invited to follow the withdrawal method indicated above.
The Products must be returned to the Seller in their exact original condition, accompanied by the labels, accessories and packaging. Any Product returned out of time, soiled, damaged or incomplete will not be refunded, the price being kept by the Seller as a penalty.
The refund of the Product will be carried out, at the choice of the Customer:
- Or by issuing a credit note to be used on the Seller's website, valid for a period indicated on the credit note;
- Or by crediting the price of the Product back to the Customer's bank account. The refund will be made using the same method of payment as the one used by the Customer for the payment of his order.